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Privacy Policy for Support Sales AI

Effective Date: November 27, 2024

  1. Introduction
    Welcome to Support Sales AI (the "Service"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, which automates sending and replying to emails through OpenAI and the Gmail API.
  2. Information We Collect
    We may collect the following types of information:
    • Personal Information: When you create an account or use our Service, you may provide us with personal information such as your name, email address, and phone number.
    • Email Content: Our Service may access and process the content of your emails sent and received via the Gmail API to provide automated responses and manage your communications.
    • Usage Data: We may collect information about how you use our Service, including but not limited to your interactions with emails, timestamps, and other related metadata.
  3. How We Use Your Information
    We may use the information we collect for various purposes, including:
    • To provide, maintain, and improve our Service.
    • To automate the sending and replying of emails on your behalf.
    • To personalize your experience and improve user support.
    • To communicate with you, including sending you updates, technical notices, and support messages.
    • To analyze usage patterns to enhance our Service.
  4. Data Sharing and Disclosure
    We do not sell your personal information to third parties. We may share your information in the following circumstances:
    • Service Providers: We may employ third-party companies and individuals (e.g., cloud service providers) to facilitate our Service, provide it on our behalf, or assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
    • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).
  5. Use of Google Workspace APIs
    We want to assure you that we do not use Google Workspace APIs to develop, improve, or train generalized AI and/or machine learning models. The data accessed through these APIs is solely used for training your AI Partner provided by OpenAI to better perform the tasks that you request of it.
  6. Data Handling and Storage
    • All contents of emails processed by our Service are sent directly to OpenAI for processing. Additionally, any files you upload are similarly transmitted directly to OpenAI. We do not store the contents of this information in our database, ensuring that your data is not retained by us in any form.
    • We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
  7. Your Rights
    Depending on your jurisdiction, you may have the following rights concerning your personal information:
    • The right to access your personal information.
    • The right to request correction or deletion of your personal information.
    • The right to object to the processing of your personal information.
    • The right to data portability.
  8. Third-Party Links
    Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these other websites. We encourage you to review the privacy policies of any third-party sites you visit.
  9. Changes to This Privacy Policy
    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, along with the updated effective date. You are advised to review this Privacy Policy periodically for any changes.
  10. Contact Us
    If you have any questions about this Privacy Policy, please contact us at help@supportsales.ai